Shipping policy

At Gifted Cards, we believe in simple, transparent luxury. That's why we offer Free Standard Shipping on every order Australia-wide, with no minimum spend required.

Because every Gifted Card is personalised and hand-finished, we offer a choice of dispatch and delivery options to suit your timeframe.

1. Dispatch Options

Your dispatch time is the time it takes us to prepare, personalise and hand your order to Australia Post. This is separate from the Australia Post delivery time.

Standard — FREE

Your order will be prepared and dispatched within 1–2 business days via Australia Post Standard shipping.

Express

Your order will be prepared and dispatched within 1–2 business days and sent via Australia Post Express Post.

Express Post generally takes 1–3 business days after dispatch, depending on your location.

Priority Express

Need your order urgently? Your order will be prioritised for same-day dispatch and sent via Australia Post Express Post.

Orders placed before 1:00 PM Sydney time, Monday to Friday, are eligible for same-day dispatch.

Next Business Day delivery is guaranteed for eligible postcodes within Australia Post's Next Business Day Guarantee Network, subject to Australia Post's eligibility and service conditions.

For postcodes outside the eligible network, your order will still receive priority processing and be sent via Express Post, but next-business-day delivery is not guaranteed.

2. Delivery Timelines

Once your order has been handed to Australia Post, the following estimated delivery times apply:

Standard Shipping: generally 2–6 business days

Express Post: generally 1–3 business days

These are Australia Post's estimated delivery timeframes and are measured from when your order is lodged with Australia Post. Regional and remote locations may take longer.

Please note that delivery times are estimates and are outside Gifted Cards' control once your order has been lodged with Australia Post.

If you need your order by a particular date, please allow sufficient time for both our dispatch time and Australia Post's delivery time.

3. Priority Express — Next Business Day Delivery

Priority Express is our fastest dispatch option and is designed for customers who need their order as quickly as possible.

Priority Express orders placed before 1:00 PM Sydney time, Monday to Friday, are prioritised for same-day dispatch and sent via Australia Post Express Post.

For eligible postcodes within Australia Post's Next Business Day Guarantee Network, Express Post may be covered by Australia Post's Next Business Day Guarantee.

We ship from Mulgoa, NSW 2745. Eligibility for Next Business Day delivery depends on the delivery postcode. Please check your delivery postcode using the Australia Post Postage Calculator before placing your order if next-business-day delivery is important to you.

If your delivery address is outside the Next Business Day Guarantee Network, your Priority Express order will still receive priority processing and be sent via Express Post, but next-business-day delivery is not guaranteed.

If an eligible Priority Express shipment does not meet Australia Post's Next Business Day Guarantee, any refund available under Australia Post's guarantee applies to the eligible Australia Post postage component. Gifted Cards' Priority Express fee also includes priority processing, which is not refundable solely because Australia Post does not meet its delivery guarantee.

This guarantee does not apply to our Standard or Express shipping options.

4. International Shipping — New Zealand

We currently offer shipping to New Zealand.

NZ orders are dispatched from Australia and sent via Australia Post International Standard or International Express services, depending on the shipping option selected at checkout.

Standard International: dispatched within 1–2 business days.

Express International: dispatched within 1–2 business days and sent via Australia Post International Express.

Priority Express International: eligible orders placed before 1:00 PM Sydney time, Monday to Friday, are prioritised for same-day dispatch and sent via Australia Post International Express.

International delivery times are estimates and can be affected by customs processing, border clearance, weather, transport disruptions and other circumstances outside Gifted Cards' control.

Any applicable customs duties, taxes or other charges imposed by the destination country are the responsibility of the recipient where applicable.

6. Tracking

Tracking information will be provided once your order has been shipped.

Please allow up to 24 hours for tracking information to begin showing movement after your order has been lodged with Australia Post.

Once your order has been handed to Australia Post, delivery is managed by Australia Post and we cannot control the speed of the postal network.

7. Delayed or Missing Orders

Australia Post delivery timeframes are estimates for Standard Shipping and are not guaranteed.

If your Standard order has not arrived within the expected delivery timeframe, please contact us and we will assist with investigating the shipment.

Australia Post may require a period of time to pass before a parcel can be formally investigated as missing. We will work with you and Australia Post to resolve delayed or missing shipments.

For Express Post, Australia Post's Next Business Day Guarantee applies only where all eligibility conditions have been met.

8. Returns, Refunds and Exchanges

We accept returns within 30 days of delivery, excluding personalised items, provided the item is unused and in its original condition.

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds for approved returns will be issued for the returned product in accordance with our returns policy. Original shipping charges are non-refundable unless required under Australian Consumer Law.

Damaged or Incorrect Orders

If your order arrives damaged or you believe you have received an incorrect item, please contact us as soon as possible at support@giftedcards.com.au with your order number and photographs of the item.

We will assess the issue and work with you to find an appropriate resolution.

Nothing in this policy limits your rights under the Australian Consumer Law.

9. Incorrect Delivery Addresses

Please carefully check your delivery address before completing your order.

Once an order has been dispatched, we may be unable to redirect it. If an order is returned to us because an incorrect or incomplete address was provided at checkout, additional postage may be required to resend the order.

For personalised products, production may begin shortly after an order is placed, so changes to delivery addresses should be requested as soon as possible.